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Secure, encrypted communication for all your questions about self-destructing notes, encrypted messaging, privacy features, and security concerns. Choose the appropriate channel below for the fastest and most secure response.
For maximum security when discussing sensitive information, consider using Privnotepad itself to send encrypted messages to our team. Regular email, while convenient, does not provide the same level of encryption as our platform. For security vulnerability reports, always use the encrypted security contact option below.
Select the appropriate contact method based on your inquiry type for the fastest and most secure response regarding secure self-destructing notes.
For questions about using self-destructing notes, encrypted messaging features, account issues, or general inquiries about our secure communication platform.
Response: 4-8 business hours
Security: Standard encryption
For reporting security vulnerabilities, encryption issues, privacy concerns, or potential breaches in our secure messaging system. Responsible disclosure appreciated.
Response: 24 hours max
Security: Encrypted preferred
Note: For maximum security, use PGP encryption or send via Privnotepad
For enterprise solutions, business partnerships, volume licensing, custom deployments, or enterprise support for secure organizational communication.
Response: 1-2 business days
Security: Encrypted available
For media interviews, press releases, journalist inquiries, podcast appearances, or media partnership opportunities related to secure communication technology.
Response: 2-3 business days
Security: Standard encryption
Use our encrypted contact form for general inquiries. For sensitive information, consider using Privnotepad itself for maximum security.
Our commitment to timely responses for all secure messaging inquiries and privacy concerns.
Usage questions, feature inquiries, account issues
Vulnerability reports, encryption concerns, privacy issues
Enterprise solutions, partnerships, licensing
Press interviews, media features, podcast appearances
Note: Response times are estimates and may vary based on inquiry volume and complexity
Common questions about contacting our secure support team for self-destructing notes and encrypted messaging inquiries.
Standard email provides basic encryption (TLS), but for maximum security with sensitive information, we recommend using Privnotepad itself to send encrypted messages. For security vulnerability reports, encrypted communication is strongly preferred.
General support: Monday-Friday, 9 AM – 6 PM UTC
Security emergencies: 24/7 monitoring and response
Business inquiries: By appointment during business hours
Use the security contact channel above. For maximum security, send via Privnotepad encrypted message or use PGP encryption. Include details but avoid sending exploit code in initial contact. We appreciate responsible disclosure.
For security and privacy reasons, we don’t offer phone support. All communications are encrypted and documented for security review. This ensures consistent privacy protection and allows for thorough investigation of complex issues.
Yes. You can use Privnotepad itself to send encrypted messages without revealing your identity. For email contact, you can use anonymous email services, though this may limit our ability to provide detailed follow-up.
Primary support is provided in English. We can handle basic inquiries in several other languages, but for technical or complex security discussions, English is recommended to ensure accurate communication.
For maximum security or specific communication preferences, consider these alternative methods for contacting our secure support team.
Tip: Before contacting support, check our FAQ page and documentation – many common questions about self-destructing notes and encrypted messaging are already answered there.